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No system & workflow. Didn’t realise the importance of Reviews.
Ask for reviews
Easy system & workflow. Reviews as a KPI.
Only via Link. Disintegrated between many systems.
How to collect
Link, SMS, WhatsApp, Email, QR Code.
Didn’t turn good customer experience into positive reviews.
Positive reviews
Improve Google Reviews ratings to 5 stars & increase number of positive reviews.
Negative reviews on the internet affect customers’ decision.
Negative reviews
Divert negative reviews to internal system.
Late & forget to reply to Reviews.
Reply to reviews
1-click button replying to Google Reviews from Yezza.
Ignore feedback due to lack of simple system. Miss the opportunity to keep improving.
Listen to feedback
Use negative feedback to improve operations & products/services.
Didn’t understand the effectiveness of Google, while spending heavily on Ads & social media.
SEO & ranking
Rank higher on Google Search & Google Maps due to better SEO score.
Didn’t manage online reputation.
Sales & reputation
Increase sales & reputation as 93% of customers made buying decisions based on online reviews.
Ask for reviews
No system & workflow. Didn’t realise the importance of Reviews.
Easy system & workflow. Reviews as a KPI.
How to collect
Only via Link. Disintegrated between many systems.
Link, SMS, WhatsApp, Email, QR Code.
Positive reviews
Didn’t turn good customer experience into positive reviews.
Improve Google Reviews ratings to 5 stars & increase number of positive reviews.
Negative reviews
Negative reviews on the internet affect customers’ decision.
Divert negative reviews to internal system.
Reply to reviews
Late & forget to reply to Reviews.
1-click button replying to Google Reviews from Yezza.
Listen to feedback
Ignore feedback due to lack of simple system. Miss the opportunity to keep improving.
Use negative feedback to improve operations & products/services.
SEO & ranking
Didn’t understand the effectiveness of Google, while spending heavily on Ads & social media.
Rank higher on Google Search & Google Maps due to better SEO score.
Sales & reputation
Rank higher on Google Search & Google Maps due to better SEO score.
Rank higher on Google Search & Google Maps due to better SEO score.
